Guest Support Agent – Guest Communication (m/f/d)
Quick Application
Overview
we.rent – you matter.
Join a team that's rethinking tourism. Bring your ideas and develop your strengths in a place where you can truly thrive.
Do you enjoy communicating with people, have strong language skills and want a flexible part-time job that fits around your studies or other commitments?
At we.rent, we support international guests staying in holiday apartments and chalets. By combining digital technology with personal service, we create smooth communication and a welcoming guest experience.
As a Guest Support Agent (m/f/d), you will support our team with telephone and written guest communication. You can work remotely while attending regular in-person team meetings at our location in Zell am See.
Your Tasks
As a Guest Support Agent, you will be an important point of contact for our guests, making sure enquiries are handled in a friendly, professional and reliable manner.
- Telephone Guest Support: Answer incoming calls and assist guests with questions about bookings, accommodation and their stay.
- Written Guest Communication: Respond to emails, messages and enquiries through our digital booking platforms.
- Guest Information: Provide helpful information about arrivals, check-in procedures, accommodation facilities and organisational matters.
- Reservation Enquiries: Assist with booking requests, reservation changes and general accommodation enquiries.
- Internal Communication: Forward relevant requests to colleagues and ensure smooth information sharing within the team.
- Digital Documentation: Record and manage guest enquiries using our booking and property management systems.
Your Profile
- Enjoy communicating with people from different countries and cultures
- Very good German and good English skills, both written and spoken
- Friendly and professional communication style on the phone and via email
- Strong written communication skills and attention to detail
- Reliable, organised and independent working approach
- Confidence using computers, email and digital applications
- Interest in tourism, hospitality and customer service
- Willingness to attend regular in-person team meetings in Zell am See
- Previous experience in guest services or customer support is an advantage but not required
Benefits & Perks
Enjoy rewarding opportunities, supportive work culture, and benefits designed to help you grow in your tourism career.
Competitive Salary
Receive a fair and attractive salary package based on your experience and performance.
Career Growth Opportunities
Develop your skills and grow professionally within a fast-growing tourism company.
Supportive Work Environment
Work with a friendly, collaborative team that values respect and teamwork.
Flexible Working Options
Choose from full-time or part-time roles that fit your lifestyle and work preferences.
Modern Digital Tools
Work with innovative systems, CRM tools, and digital platforms that make your job easier.
Beautiful Working Destination
Enjoy working in stunning tourism destinations surrounded by nature and vibrant hospitality experiences.
What we offer
- Remote Work: Enjoy the flexibility of completing your daily tasks remotely.
- Regular Team Meetings: Join in-person team meetings in Zell am See to stay connected, collaborate and exchange ideas.
- Student-Friendly Part-Time Position: 20 working hours per week with structured scheduling.
- Digital Workplace: Work with modern booking platforms and professional guest communication tools.
- International Environment: Communicate with holiday guests from around the world.
- Practical Experience: Gain valuable insights into tourism, hospitality and customer service.
- Personal Development: Strengthen your language, communication and organisational skills.
- Supportive Team: Benefit from short decision-making paths and direct communication with colleagues.
- Career Opportunities: Develop your professional skills and explore long-term opportunities within our company.
Frequently Asked Questions
As a Guest Support Agent (m/f/d) at we.rent, you earn a gross monthly salary of €1,150 for 20 working hours per week. This part-time position offers an opportunity to gain practical experience in guest communication, tourism and hospitality services.
Yes, the Guest Support Agent position at we.rent allows remote work. Guest communication by phone and email is managed through digital systems. However, regular in-person team meetings at our Zell am See location are required to ensure effective collaboration.
A Guest Support Agent assists international holiday guests by phone and email. Responsibilities include answering guest enquiries, handling reservation requests, providing accommodation information and coordinating communication with colleagues to ensure a smooth guest experience.
Yes, this part-time position is particularly suitable for university students and recent graduates. With 20 working hours per week and remote work options, it can be combined with academic studies while providing valuable experience in customer service, tourism and hospitality management.
You need very good German and good English communication skills, both written and spoken. Strong organisational skills, reliability and confidence using digital tools are essential. Previous experience in tourism or customer support is an advantage but not required.
About we.rent
we.rent combines tourism, holiday properties and digital technology. We develop modern solutions for the professional marketing, rental management and guest services of holiday apartments and chalets in Alpine tourism destinations.
By combining digital booking systems, efficient processes and personal guest communication, we create a modern hospitality experience.
Our company culture is built on three core values: Honesty. Openness. Responsibility.
you matter. – Your Communication Makes the Difference.
Looking for a flexible part-time job alongside your studies or an opportunity to gain practical experience in tourism?
Join our team!
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